The President of a College Justifies a Proposed Tuition Increase

question 15

Multiple Choice

The president of a college justifies a proposed tuition increase to the students by describing how the projected revenue will not meet the costs associated with operating the college. The president is attempting to use _____ to convince the students that the tuition increase is necessary.

• A)heuristic persuasion
• B)systematic persuasion
• C)informational persuasion
• D)judgment persuasion

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Definitions:

Emotional Labor

The process of managing feelings and expressions as per organizational requirement, often seen in service jobs requiring a specific emotional display.

Job Burnout

A state of emotional, physical, and mental exhaustion caused by excessive and prolonged stress, typically in the workplace.

Prescribed Emotions

Feelings that individuals are expected to display in certain job roles or social situations as dictated by societal or organizational norms.

Financial Incentives

are monetary rewards offered to employees or teams to motivate performance or achieve specific business objectives.