A Group of Students Watch a Videotape of Two Managers

question 67

Multiple Choice

A group of students watch a videotape of two managers interacting with their subordinates at a customer service desk in a department store.Students see one of the managers' act in a friendly and respectful manner toward all of the employees.The other manager is less friendly but still respectful toward the employees.What concept would explain the more positive ratings on other dimensions for the friendly manager as compared to the less friendly manager?

• A)The Rosenthal effect
• B)The horns effect
• C)The halo effect
• D)The leniency effect

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Definitions:

Emphasis on Collections

A focus or prioritization on the process of obtaining payments from customers or clients for goods or services provided.

Return on Sales Ratio

A financial metric that measures the portion of a company's revenue that is converted into profit.

Net Income Before Taxes

The profit a company generates after all expenses have been deducted from revenues but before income taxes are subtracted.

Liquidity

The ability of an asset to be converted into cash quickly without losing value.