Which of the Following Promotes Customer Service When Speaking on the Telephone

question 17

Multiple Choice

Which of the following promotes customer service when speaking on the telephone?

• A)Answer the telephone on the first ring,if possible.
• B)Use a pleasant,caring,and sincere tone of voice.
• C)Identify yourself and give your title and place of employment.
• D)Allow the caller to hang up first to ensure that the caller has said everything he or she wanted to say.
• E)All of the above

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Definitions:

Vigilant

The act of being alert and watchful, especially for danger or opportunities.

Self-objectification

The practice of viewing oneself primarily as an object to be looked at and judged based on physical appearance.

Cultural Scrutiny

The examination and critical analysis of the norms, values, and practices of a culture, identifying how they shape individual behaviors and societal structures.

Discrimination

The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, sex, or disability.