Which of the Following Promotes Customer Service When Speaking on the Telephone

question 17

Multiple Choice

Which of the following promotes customer service when speaking on the telephone?

• A)Answer the telephone on the first ring,if possible.
• B)Use a pleasant,caring,and sincere tone of voice.
• C)Identify yourself and give your title and place of employment.
• D)Allow the caller to hang up first to ensure that the caller has said everything he or she wanted to say.
• E)All of the above

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Definitions:

Multidimensional

Having or relating to multiple aspects, factors, or components.

Self-System

A term currently used in place of the “self” because “self” seems too unidimensional. Includes multiple aspects of the self, such as self-concept, self-regulation, and self-esteem.

Nature of Self

The essential qualities, identities, and characteristics that define an individual's sense of self.

Negative Reinforcement

Withdrawal of an aversive experience, which serves as a rewarding consequence of a behavior. For example, rewarding your dog for sitting on command by removing a restraining muzzle.