The Core Values of Quality Programs Proposed by Shewhart, Deming

question 13

Multiple Choice

The core values of quality programs proposed by Shewhart, Deming, Juran, Ishikawa, and Crosby include:

• A) focus on the customer
• B) incremental or continuous improvement
• C) problem detection and correction
• D) measurement
• E) all of these are part of the core values proposed.

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Definitions:

Return On Common Stockholders' Equity

A measure of a corporation's profitability by disclosing how much profit a company generates with the money shareholders have invested.

Book Value Per Common Share

This is the equity available to common shareholders divided by the number of outstanding common shares, representing the per-share value of a company.

Current Ratio

A financial metric that evaluates an organization's capacity to meet its short-term debts, which are payable within a year, by comparing its current assets to its current liabilities.

Accounts Receivable Turnover

A financial ratio that measures how often a company collects its average accounts receivable balance during a period.