Repairing Trust Is More Difficult with Groups Than with Individuals

question 27

Multiple Choice

Repairing trust is more difficult with groups than with individuals.What is the best way to start repairing trust with a group for both competence-based and integrity-based violations?

• A)Deny the wrongdoing.
• B)Apologize for the wrongdoing.
• C)Deflect blame for the outcome of the situation.
• D)Explain the motivations behind the situation.

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Definitions:

All-You-Can-Eat

A service model usually found in restaurants where customers pay a fixed price and can consume as much food as they desire.

Equity Market

A marketplace where shares of publicly held companies are issued and traded, either through exchanges or over-the-counter markets.

Bond Market

A financial market where participants can issue new debt, known as the primary market, or buy and sell debt securities, known as the secondary market.

Appropriate Mix

The optimal combination or proportion of various elements to achieve a specific goal, often used in the context of investment portfolios.