When It Comes to How a Team Is Designed (I

question 22

Multiple Choice

When it comes to how a team is designed (i.e.,members,communication,goals,norms,etc.) and team leadership,which of the following statements is most TRUE based upon the studies from the Xerox customer-service teams?

• A)For optimal performance,it is more important to have a well-designed team than a team with a good leader.
• B)For optimal performance,it is more important to have an excellent leader than a well-designed team.
• C)Both team design and leadership are equally important.
• D)Well-designed teams tend to sabotage leaders.

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