Fedex's Service Quality Indicator Is a 10-Item Measure of Satisfaction

question 26

True/False

Fedex's Service Quality Indicator is a 10-item measure of satisfaction and service quality from the customers' viewpoint.

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Definitions:

Offeror's Intention

The specific intent by the person making an offer in a contract to be bound by the offer if it is accepted by the offeree.

Subjectively Clear

A term referring to information or statements that are clearly understood from a personal or individual perspective, often based on personal judgment.

Power of Acceptance

In contract law, the authority to accept an offer and create a binding legal agreement by expressing agreement to its terms.

Undue Excitement

Excessive enthusiasm or agitation that surpasses usual levels or expectations.