Examlex
The ____________ refers to the sometimes-observed effect that customers who experience a service failure and then have it resolved to their full satisfaction are more likely to make future purchases than are customers who have no problem in the first place.
Competencies
A combination of knowledge, skills, behaviors, and attitudes that contribute to personal effectiveness.
Work Group Influence
The impact that a group of colleagues can have on an individual’s behavior, productivity, and attitudes in the workplace.
Family Influence
The impact that family members have on one's values, beliefs, behavior, and life choices.
Interpersonal Relations
The connections and interactions that occur between people, affecting various aspects of social and professional life.
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