The ____________ or ____________ Includes Both the ____________ and ____________

question 17

Multiple Choice

The ____________ or ____________ includes both the ____________ and ____________ of a service facility.

• A)roll; retrieval; implicit aspects; explicit aspects
• B)stage; servicescape; exterior; interior
• C)stage; service area; customers; employees
• D)roll; canopy; employees; equipment
• E)roll; service area; front-stage; backstage

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Definitions:

Reaction Formation

A psychological defense mechanism where an individual unconsciously replaces unacceptable thoughts or feelings with their opposites.

Aggressive Impulses

Instinctual drives that lead individuals to act or react in a forceful or hostile manner.

Neo-Freudian

Psychologists who accepted the basic concepts of Freud's theory but modified and expanded upon them to include social and cultural aspects.

Freud's Theories

A set of psychological and psychoanalytical theories developed by Sigmund Freud that explore the functioning of the human mind, particularly the unconscious and its influence on behavior.