Which of the Following Is NOT an Example of Common

question 36

Multiple Choice

Which of the following is NOT an example of common CRM applications?

• A)Data collection
• B)Data analysis
• C)Market reinvestment
• D)Sales force automation
• E)Call center automation

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Definitions:

Dividends

Payments made by a corporation to its shareholders, usually as a distribution of profits.

Retained Earnings

The portion of net earnings not distributed as dividends to shareholders but retained by the company to reinvest in its core business or to pay debt.

Net Income

The total profit of a company after all expenses, taxes, and costs have been deducted from total revenue.

Dividend

A payout of a portion of a company's earnings, decided by the board of directors, to a class of its shareholders.