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Discuss Why Call Centers Are Important or Unimportant to Customer

question 29

Essay

Discuss why call centers are important or unimportant to customer perceptions of service firms. Give an example to back up your argument.


Definitions:

Capital Balances

The amount of money or value of assets that a company or an individual has invested in a business.

Net Income

The profit of a company after all expenses, including taxes and operating costs, have been subtracted from total revenues.

Time Devoted

The amount of time that is spent on a particular activity or task.

Capital Account Balances

The amount of money and other forms of assets invested in a company by its owners or shareholders, reflected in the equity section of the balance sheet.

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