Cora Griffth Has Nine Rules of Success for Excellent Service

question 33

Multiple Choice

Cora Griffth has nine rules of success for excellent service as a waitress. They include all of the following EXCEPT ____________.

• A)getting things right the first time
• B)listening first
• C)anticipating customers' wants
• D)treating customers like family
• E)taking pride in one's work

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Definitions:

Structure

The arrangement of and relations between the parts or elements of something complex.

Infinite Generativity

The capacity of language to produce an endless number of meaningful sentences using a finite set of rules and words.

Semantic

Semantic pertains to meaning in language or logic, specifically the aspects that deal with the meanings of words and sentences.

Flashbulb Memory

A highly detailed, exceptionally vivid 'snapshot' of the moment and circumstances in which a piece of surprising and consequential (or emotionally arousing) news was heard.