If a Service Environment Is Inherently ____________, One Should Avoid

question 31

Multiple Choice

If a service environment is inherently ____________, one should avoid increasing ____________ levels, as this would move customers into the "distressed" region of Russell's model.

• A)pleasant; arousal
• B)pleasant; excitement
• C)pleasant; relaxation
• D)unpleasant; arousal
• E)unpleasant; excitement

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Definitions:

Gini Ratio

A measure of income inequality within a population, ranging from 0 (perfect equality) to 1 (perfect inequality), indicating how wealth or income is distributed.

Gini Ratio

A measure of income inequality within a population, ranging from 0 for perfect equality to 1 for maximum inequality.

Lorenz Curve

A visual depiction showing how income or wealth is spread out across a society, highlighting the levels of inequality.