Which Aspect of Service Process Redesign Did FedEx Employ When

question 29

Short Answer

Which aspect of service process redesign did FedEx employ when it transferred more than 50 percent of its transactions from call centers to its Web site?

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Definitions:

Delegating Authority

The act of transferring decision-making power and responsibility from one individual to another, typically from a higher to a lower level in an organization.

Negotiable Instruments

Financial instruments that are transferable by endorsement or delivery, allowing the holder to take possession of the funds, such as checks or promissory notes.

UCC

The extensive legal provisions of the Uniform Commercial Code cover all forms of commercial transactions occurring in the United States.

Commercial Transactions

Deals or agreements between parties that involve the exchange of goods, services, or funds in the course of business operations.