Define "High-Contact Service

question 44

Essay

Define "high-contact service."

Describe how expectations and past experiences shape perception.

Discuss the concept of absolute thresholds and their role in sensory perception.

Understand the impact of subliminal stimuli on perception and behavior.

Grasp the sequence of steps involved in the processing of sensory information.

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Definitions:

Blind Area

An aspect of our personality or behaviors not known to oneself but visible to others, part of the Johari window concept in psychology.

Johari Window

A model used to improve understanding between individuals within a group, consisting of four quadrants that represent aspects of the self based on known or unknown information to oneself or others.

Culture

The set of shared attitudes, values, goals, and practices that characterizes an institution, organization, or group.

360-degree Feedback

A comprehensive feedback mechanism where an employee receives confidential, anonymous feedback from their supervisor, peers, subordinates, and sometimes even customers.