Which of the Following Is NOT One of the Seven

question 30

Multiple Choice

Which of the following is NOT one of the seven categories of new services?

• A) Target profitable customers, employing behavior segmentation rather than demographics.
• B) Achieve a superior understanding of what your targeted customers value.
• C) Design facilities that delight your customers and reduce complaints.
• D) Give employees the skills, tools, and supporting processes needed to deliver the defined customer experience.
• E) Make everyone a brand manager.

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Definitions:

Ethnic Identity

A sense of belonging to an ethnic group.

Foreclosure Status

A term used by James Marcia to describe an identity status where an individual has committed to an identity without exploring options.

James Marcia

A developmental psychologist noted for his work on adolescent identity formation and his theory of identity statuses.

Adolescents

A phase of life between childhood and adulthood, often marked by rapid physical, emotional, and intellectual changes.