Faas Wares is a division of a major corporation. The following data are for the latest year of operations: 
Required:
a. What is the division's return on investment (ROI)?
b. What is the division's residual income?
Definitions:
Normative Control
Control that gets subunits to adhere to the values of the organization.
Human Interaction
The communication and relationships between people, whether in person or through digital means.
Output Control
Control that focuses on profitability and/or market share.
Profitability
The degree to which a business or activity yields profit or financial gain.
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