St Joseph Hospital Has Been Hit with a Number of Complaints

question 61

Essay

St. Joseph Hospital has been hit with a number of complaints about its food service from patients, employees, and cafeteria customers. These complaints, coupled with a very tight local labor market, have prompted the organization to contact Nationwide Institutional Food Service (NIFS) about the possibility of an outsourcing arrangement.
The hospital's business office has provided the following information for food service for the year just ended: food costs, $890,000; labor, $85,000; variable overhead, $35,000; allocated fixed overhead, $60,000; and cafeteria net income, $80,000.
Conversations with NIFS personnel revealed the following information:
• NIFS will charge St. Joseph Hospital $14 per day for each patient served. Note: This figure has been "marked up" by NIFS to reflect the firm's cost of operating the hospital cafeteria.
• St. Joseph's 250-bed facility operates throughout the year and typically has an average occupancy rate of 70%.
• Labor is the primary driver for variable overhead. If an outsourcing agreement is reached, hospital labor costs will drop by 90%. NIFS plans to use St. Joseph facilities for meal preparation.
• Cafeteria net income is expected to increase by 15% because NIFS will offer an improved menu selection.
Required:
A. What is meant by the term "outsourcing"?
B. Should St. Joseph outsource its food-service operation to NIFS?
C. What factors, other than dollars, should St. Joseph consider before making the final decision?

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Definitions:

Evening Mealtime

The period of the day when dinner is typically consumed, usually in the evening, varying culturally and personally.

Support Mattress

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Deviated Septum

A condition where the nasal septum, the bone and cartilage that divide the nasal cavity, is significantly off center or crooked, causing breathing difficulties.