Balanced Scorecards Contain a Number of Factors That Are Important

question 19

Essay

Balanced scorecards contain a number of factors that are important to the success of a business. These factors are often divided into four categories: financial, internal operations, customer, and learning and growth?
Consider the twelve factors that follow.
1. Market share
2. Earnings per share
3. Manufacturing cycle efficiency
4. Machine downtime
5. Number of patents held
6. Employee suggestions
7. Number of repeat sales
8. Levels of inventories held
9. Number of vendors used
10. Cash flow from operations
11. Employee training hours
12. Gross margin
Required:
Determine the proper classification (financial, internal operations, customer, and learning and growth?) for each of the twelve factors listed.

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Definitions:

Aggregate Plan

A production plan for a medium-term horizon that balances demand and supply, often translating demand forecasts into a production strategy.

Complex Aggregate Planning

Advanced strategies in aggregate planning that deal with the intricacies of matching supply and demand under multiple constraints.

Planning Horizon

describes the time period over which future events are considered for planning and decision-making purposes.

Aggregate Planning

A process in operations management aimed at determining optimal production levels, inventory levels, and workforce levels to meet fluctuating demand over a medium-term horizon.