In the Balanced Scorecard, the Customer Perspective Addresses Which of the Following

question 86

Multiple Choice

In the balanced scorecard, the customer perspective addresses which of the following questions?

• A) "To achieve our mission, how will we sustain our ability to change and improve?"
• B) "To succeed financially, how should we appear to our shareholders?"
• C) "To satisfy our shareholders and customers, in what business process must we excel?"
• D) "To achieve our mission, how should we appear to our customers?"

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Definitions:

Human Machine Interface

A user interface or dashboard that connects a person to a machine, system, or device, allowing for control and data exchange.

Graphical Representation

The visual display of data or information in a format such as charts, graphs, or diagrams to facilitate understanding.

DC Common

A reference point in electrical circuits using direct current (DC), shared among components to return current, and ensure a common electrical potential.

Terminal 4

A specific connection or interface point, often marked as "4," within an electronic device or wiring system for securing or attaching a conductor.