A _______ Entails the Resources,procedures,and Authority That Empower and Enable

question 1

Multiple Choice

A _______ entails the resources,procedures,and authority that empower and enable front-line personnel to resolve customer problems or compensate customers for unexpected lapses in service.

• A)service recovery system
• B)trust
• C)commitment
• D)guarantee

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Definitions:

Customer Information

Data about customers, including personal details, preferences, and purchase history, used by businesses to tailor services and marketing efforts.

Grading

The process of evaluating or assessing the quality, value, or performance of someone or something, often used in education and product quality assessment.