A Department Accepts a New Order from a Customer

question 13

Multiple Choice

A department accepts a new order from a customer. It has already incurred £100 for design costs. It has also incurred costs of £200 for visits by sales staff. If the order is accepted a quality inspector will be transferred from another department. The inspector earns £20,000 per year. If the order is accepted there will be additional training costs of £700.
-In this decision the differential costs for the inspector are:

• A)£0.
• B)£100.
• C)£20,000.
• D)£300.

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Definitions:

Counterconditioning

A behavior therapy technique aiming to replace undesirable behaviors with more desirable responses.

Systematic Desensitization

A behavioral therapy technique used to help individuals overcome fears and anxieties by gradual exposure to the feared object or situation combined with relaxation techniques.

Counterconditioning Procedures

Techniques used in behavior therapy to replace a negative or unwanted response to a stimulus with a positive one.

Mary Cover Jones

An early psychologist known for her work in desensitization therapy, helping to lay the foundation for behavior therapy.