A Department Accepts a New Order from a Customer

question 13

Multiple Choice

A department accepts a new order from a customer. It has already incurred £100 for design costs. It has also incurred costs of £200 for visits by sales staff. If the order is accepted a quality inspector will be transferred from another department. The inspector earns £20,000 per year. If the order is accepted there will be additional training costs of £700.
-In this decision the differential costs for the inspector are:

• A)£0.
• B)£100.
• C)£20,000.
• D)£300.

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Definitions:

Leadership Making

The process of developing leadership qualities within an individual, often through mentorship, experience, and education.

In-Group Members

Individuals who are part of a closely connected group, typically characterized by shared interests, values, or identities within a larger organization or society.

Leader-Member Exchanges

A theory focusing on the two-way (dyadic) relationships between leaders and their followers, emphasizing the mutual benefits derived from high-quality interactions.

Acquaintance Phase

The initial stage in the formation of a relationship or team, where members get to know each other and understand their roles.