Time to Settle a Claim from a Customer Is an Example

question 42

Multiple Choice

Time to settle a claim from a customer is an example of a performance measure in the following group

• A)Financial perspective
• B)Customer perspective
• C)Internal business process perspective
• D)Learning and growth perspective

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Definitions:

Procedural issues

Concerns or matters regarding the methods, processes, or steps followed in carrying out actions or resolving conflicts.

Negotiator's goals

The objectives or outcomes a negotiator aims to achieve in a negotiation process.

Distributive negotiation

Distributive negotiation is a bargaining process where parties aim to divide a fixed asset or resource, often leading to a win-lose scenario based on competitive tactics.

Disclose information

The act of revealing or making certain facts known, typically to facilitate transparency or build trust in negotiations or transactions.