Number of Customer Complaints Is an Example of a Performance

question 55

Multiple Choice

Number of customer complaints is an example of a performance measure in the following group

• A)Financial perspective
• B)Customer perspective
• C)Internal business process perspective
• D)Learning and growth perspective

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Definitions:

Refreezing

The final stage of Lewin's change model where newly adopted behaviors, values, or attitudes are solidified into the organization or individual's practices, ensuring the change is sustained over time.

Change Process

The sequence of steps or actions involved in moving an organization or individual from its current state to a desired future state.

Sustainability

The ability to maintain or improve certain processes or states indefinitely without depleting resources or causing harmful impacts.

Definition

A precise explanation of the meaning of a word or phrase.