Standards Are the Basis for Evaluating Actual Performance

question 70

True/False

Standards are the basis for evaluating actual performance.

---

Definitions:

Crosby's 'Four Absolutes'

A quality management philosophy emphasizing prevention over inspection, zero defects as the quality standard, quality measurement, and the quality performance standard must be zero defects.

Deming's '14 Points'

A set of management practices introduced by W. Edwards Deming to help organizations increase quality and productivity.

ISO 9000 Certification

A family of standards for quality management systems that is designed to help organizations ensure they meet the needs of customers and other stakeholders.

Rigorous Assessment

A thorough and detailed evaluation process to accurately measure or analyze a particular aspect, condition, or set of data.