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Ted puts in long hours on the job and his boss notices. His boss assumes that Ted is committed to the company and wants to succeed because that's the way the boss did it, so he promotes him. Actually Ted is so overwhelmed in his current job he can't his work done and the promotion really sinks him. The boss's thinking is an example of the similar-to-me effect.
Profit Margin
A financial metric that measures the percentage of revenue remaining after all expenses, taxes, and costs have been deducted.
Return On Investment
A performance measure used to evaluate the efficiency or profitability of an investment, calculated by dividing net profit by the cost of the investment.
Balanced Scorecard
This is a strategic planning and management system used to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organizational performance against strategic goals.
Internal Process
Activities and operations carried out within an organization to ensure the effective creation of goods or delivery of services.
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