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__________________ have altered most customers' tolerance for less than full satisfaction with products and services they receive.
Q5: _ relates to whether or not the
Q9: The concept that work can be both
Q19: The word _ is derived from Latin
Q27: 2005 study reported that, based on the
Q30: The specification is _, including specific characteristics
Q36: Power essentially attempts to force a _
Q39: _ are simple rules of thumb used
Q41: Over the past 60 years, since the
Q56: The success of the outsourcing initiative depends
Q97: In one set of experiments in the