The Cost of Quality Is an Essential Consideration in Sourcing

question 39

Multiple Choice

The cost of quality is an essential consideration in sourcing decisions. The costsssociated with ensuring quality are often categorized as: .

• A) maintenance, innovation
• B) preventative, appraisal
• C) internal failure, external failure
• D) All of the above
• E) "B" and "C"

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Definitions:

Public Policy

Public policy consists of the laws, regulations, courses of action, and funding priorities adopted by governmental entities to influence or control issues in the public arena.

Marketing Information System

A marketing information system (MIS) is a structured arrangement of people, equipment, and procedures to gather, sort, analyze, and distribute relevant marketing data to decision makers.

Customer Satisfaction

A measure of how products or services supplied by a company meet or surpass customer expectation.

Strategic Marketing Matrix

A framework used in strategic planning to evaluate and categorize strategic options based on specific criteria or parameters.