When It Comes to Customer Satisfaction Customers Want All of the Following

question 16

Multiple Choice

When it comes to customer satisfaction customers want all of the following with one exception. Which is the exception?

• A) Short lead time
• B) Good quality
• C) Low cost
• D) Customized products
• E) Post-sale service

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Definitions:

Encoding

Encoding is the initial process of converting information into a form that can be stored in memory, involving the transformation of sensory input into a meaningful memory.

Implicit Memory

This is a type of long-term memory that enables people to perform tasks without conscious awareness of these previous experiences.

Echoic Memory

A subcategory of sensory memory that specifically stores auditory information, allowing sounds to be retained for brief periods following the cessation of auditory stimuli.

Sensory Memory

The shortest-term element of memory, it allows the ability to retain impressions of sensory information after the original stimuli have ended.