Under a System of Empowering Customer Contact Workers, the Employee

question 19

Multiple Choice

Under a system of empowering customer contact workers, the employee would

• A) make a quick decision as to whether the customer is right.
• B) get quick approval from top management on a solution to a customer problem.
• C) know when its okay to tell a customer that he or she is wrong.
• D) avoid the risk of losing money on a customer transaction.

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Definitions:

Promotion Ideas

Creative and strategic concepts designed to increase consumer interest, generate sales, and enhance brand visibility.

Customer Benefit Plan

A strategic outline developed by a salesperson to demonstrate how a product or service will meet the specific needs of a customer, resulting in benefits to them.

Business Proposition

An offer or proposal made by a company to a potential customer or partner that outlines the benefits and costs of a business arrangement.

Value Analysis

A methodical approach to examining the functions of goods or services with the purpose of achieving the desired quality at the lowest cost.