In Relation to Customer Service, Empowerment Involves

question 20

Multiple Choice

In relation to customer service, empowerment involves

• A) getting rapid approval from management on dealing with customer problems.
• B) granting huge discounts to customers with a problem.
• C) granting customers more time to pay their bills.
• D) giving customer contact workers more power to resolve customer problems.

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Definitions:

Independent Variable

The factor in an investigation that is deliberately altered to study its impact on a variable that is being measured.

Dependent Variable

In scientific research, it is the variable being tested and measured, expected to change as a result of manipulations of the independent variable.

Independent Variable

The variable in an experiment that is manipulated or changed by the researcher to observe its effect on the dependent variable.

Stimulus Variable

A Stimulus Variable is a factor in an experiment that can be changed or manipulated to observe its effects on the outcome.