Under a System of Empowering Customer Contact Workers, the Employee

question 19

Multiple Choice

Under a system of empowering customer contact workers, the employee would

• A) make a quick decision as to whether the customer is right.
• B) get quick approval from top management on a solution to a customer problem.
• C) know when its okay to tell a customer that he or she is wrong.
• D) avoid the risk of losing money on a customer transaction.

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Definitions:

Reproductive Age Span

is the period in the life of an organism during which it is biologically capable of producing offspring.

Viable Population

A population size capable of maintaining or increasing its numbers over time, ensuring long-term survival and genetic diversity.

Population Dispersion

The pattern of spacing among individuals within a geographic area, which can be uniform, random, or clumped.

Whooping Crane

A large North American bird species, noted for its white plumage and loud, whooping calls, currently endangered.