A Major Role Played by Information Technology in Improving Customer

question 16

Multiple Choice

A major role played by information technology in improving customer service is

• A) presenting customers with a long menu of options when they ask for help.
• B) developing a database of consistent complaints.
• C) providing uniform services.
• D) individualizing service.

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Definitions:

Physical Health

A state of well-being of the body, free from illness, injury, or pain, often maintained through regular physical activity, balanced nutrition, and adequate rest.

General Adaptation Syndrome

A model describing the body’s stress response in three stages: alarm, resistance, and exhaustion.

Resistance Stage

The second phase of the body's response to long-term stress, in which it adapts and attempts to cope with stressors.

Alarm Reaction

The first stage of the General Adaptation Syndrome, characterized by the immediate activation of the body's defense mechanisms in response to stress.