To Deal Constructively with Customer Complaints

question 17

Multiple Choice

To deal constructively with customer complaints

• A) blame higher management for the problem.
• B) explain tactfully what the customer did wrong.
• C) acknowledge the customer's point of view.
• D) immediately send them a rebate.

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Definitions:

Exorcism

A religious or spiritual practice of evicting demons or other spiritual entities from a person or an area believed to be possessed.

Spirit Possession

A condition in which individuals believe or are believed to be inhabited or controlled by a spirit, deity, or other supernatural entity.

Middle Ages

A period in European history from the 5th to the late 15th century characterized by feudalism, the rise of Christianity, and the emergence of the nation-state.

Biopsychosocial

An approach that examines psychological and social factors alongside biological in understanding human health and illness.