The Best Way to Handle a Customer's Unreasonable Request Is

question 13

Multiple Choice

The best way to handle a customer's unreasonable request is to

• A) Let your customer retain his or her dignity by stating your position politely and reasonably.
• B) Jump into an argument with him or her - they tend to like to pick fights and relish debate.
• C) Blame company polity or your manager for the problem.
• D) Give in - the customer is always right.

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Definitions:

Small Muscles

Muscles associated with fine motor skills, typically found in the hands and fingers, allowing for movements such as grasping, writing, and buttoning.

Manipulation

The action of controlling or influencing a person or situation cleverly, unfairly, or unscrupulously, often without their awareness.

Plasticity

The quality of being easily shaped or molded, or the ability of the brain to reorganize itself by forming new neural connections.

Eight to Nine Years

A developmental phase in childhood characterized by growing independence, cognitive and physical skills development, and an increased understanding of the world.