A Need NOT Covered in This Text Under Universal Training

question 1

Multiple Choice

A need NOT covered in this text under universal training needs is

• A) understanding individual differences.
• B) understanding corporate structure.
• C) developing leadership skills.
• D) customer service skills.

---

Definitions:

Unethical Conduct

Behaviors or actions that violate moral principles, standards of conduct, or ethical codes.

Negotiator's Past Relationship

The history and prior interactions between negotiators that can influence their current negotiation strategies and outcomes.

Group Norms

Shared standards or expectations that regulate the behavior of members within a group.

Organizational Norms

are the unwritten rules and expectations that govern behavior within an organization, influencing how members interact and work.