Lynn Katsopolus Was Not Sure Which Customers of Her Client

question 59

Multiple Choice

Lynn Katsopolus was not sure which customers of her client to send confirmations. Who should she send confirmations to?

• A) to the customers who will be most likely to reply
• B) to the customers with the largest balances
• C) to the customers with the oldest balances
• D) both b and c

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Definitions:

Business Report

A formal document that provides information and analysis about a business's operations, performance, or strategy.

Line of Reasoning

The logical sequence of thoughts or arguments that lead to a specific conclusion.

Information

Data that has been processed or organized in a meaningful way, useful for decision-making or understanding a topic.

General Purpose

The broad intent of a message—to inform, to persuade, or to collaborate with the audience.