The American Customer Satisfaction Index Makes It Possible to Track

question 86

True/False

The American Customer Satisfaction Index makes it possible to track changes in consumer satisfaction measures over time and even allows comparison among countries.

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Definitions:

Statute of Limitations

A law that sets the maximum time after an event within which legal proceedings may be initiated.

Parol Evidence Rule

A legal principle that prevents the use of oral statements or extrinsic evidence to contradict or add to the terms of a written contract.

Statute of Frauds

A legal principle that requires certain types of contracts to be written and signed in order to be enforceable.

Mitigating Damages

The legal principle requiring a party who has suffered harm to take reasonable actions to minimize the impact of the damage.