When a Customer Calls the 800 Toll-Free Number at L

question 161

Multiple Choice

When a customer calls the 800 toll-free number at L.L. Bean in Freeport, Maine, to order a new chamois shirt, the person who answers the customer's questions is a(n) :

• A) Retailer's order taker
• B) Missionary salesperson
• C) Supporting salesperson
• D) Retailer's order getter
• E) Technical specialist

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Definitions:

Attachment Patterns

The systematic ways in which individuals emotionally bond with others, significantly shaped during early childhood, affecting relationships throughout life.

Clear-Cut-Attachment Phase

The third phase in development of attachment, characterized by intensified dependence on the primary caregiver.

Disorganized-Disoriented Attachment

A type of attachment characterized by inconsistent and erratic behavior from children towards caregivers, often seen in stressful situations.

Ambivalent/Resistant Attachment

A type of insecure attachment characterized by severe distress at leave-takings and ambivalent behavior at reunions.