One New Way to Deliver Customer Service Is to Set

question 35

True/False

One new way to deliver customer service is to set up online communities where customers help each other with problems.

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Definitions:

Emerging Trends

New developments or patterns that are likely to influence a particular area of interest or activity in the near future.

Weak Culture

An organizational state where shared values, beliefs, and practices are minimally embedded, leading to inconsistency in behavior and potentially impacting performance negatively.

Lack of Communication

Refers to the absence or insufficiency of information exchange between individuals, groups, or within organizations, leading to misunderstandings or conflicts.

Fragmentation/Inconsistency

The process of breaking or causing something to break into separate parts, leading to a lack of consistency or coherence.