Customer Service Reps

question 177

Multiple Choice

Customer service reps:

• A) are order getters who sell service products.
• B) usually work with missionary salespeople.
• C) resolve problems after a purchase has been made.
• D) usually install technical products for customers.
• E) hire professional services personnel.

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Definitions:

Myelination

The process of forming a myelin sheath around a nerve fiber, enhancing the speed and efficiency of signal transmission.

Neurons

One of two types of cells in the nervous system; neurons are the nerve cells that handle the information-processing function.

Accommodation

An individual’s adjustment of their schemas to new information.

Schemas

Cognitive frameworks or concepts that help individuals organize and interpret information from their experiences.