A Customer Service Rep's Main Job Is To

question 289

Multiple Choice

A customer service rep's main job is to:

• A) take orders.
• B) find a remedy when something goes wrong with a firm's marketing mix after a purchase.
• C) get new orders.
• D) set up retail displays for retail customers.
• E) listen to customer complaints.

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Definitions:

Objectives

Specific, measurable, achievable, relevant, and time-bound goals or targets that an individual or organization aims to accomplish.

Progressive Muscle Relaxation

A relaxation technique that involves tensing and then relaxing each muscle group progressively to reduce stress and physical tension.

Guided Imagery

A technique used in therapy and stress reduction involving visualizing calming and beneficial images.

Time Management Matrix

A productivity tool that categorizes tasks according to their urgency and importance to help prioritize actions.