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Use This Information for Questions That Refer to the United

question 198

Multiple Choice

Use this information for questions that refer to the United Tools case.
Terry Harter is marketing manager for United Tools and Mike O'Reilly is the firm's logistics manager. They work together to make decisions about how to get United's hand and power tools to its customers - a mix of manufacturing plants and final consumers (who buy United tools at a hardware store) . United Tools does not own its own transport facilities and it works with wholesalers to reach its business customers.
Together, Harter and O'Reilly try to coordinate transporting, storing, and product handling activities to minimize cost while still achieving the customer service level their customers and intermediaries want. This usually requires that United keep an inventory of most of its products on hand, but demand for its products is fairly consistent over time so inventory is easy to manage.
Harter has identified four options for physical distribution systems she could use to reach two of her key wholesalers, Ralston Supply and Ricotta Tool Co. The total cost for each option--and the distribution service levels that can be achieved--are as follows: Ralston Supply expects a very high level (90 percent) of distribution customer service. Ricotta Tool Co. is willing to settle for a 70 percent customer service level, even if that means some products will occasionally be out of stock, if it gets products at a lower price.
For its large retail hardware customers (like Home Depot) , United regularly ships smaller orders directly to individual stores or in some cases to the retail chain's warehouses. Cross-country shipments usually go by rail while regional shipments usually go by truck.
-United Tools is considering building a new private warehouse for its tools. Which of the following are benefits of private warehouses?

Comprehend the stages of change process and their characteristics.

Recognize the use and purpose of transitional summaries in counseling.

Differentiate between various motivation techniques and understand their applications in therapy.

Understand the concept of self-efficacy and its importance in the therapeutic process.

Definitions:

Exit Interviews

Meetings with departing employees to gain feedback on their experience within the organization, aiming to improve working conditions and retain talent.

CLEAR E-mail

An acronym that stands for Concise, Legible, Accurate, and Relevant, encouraging the sending of emails that are easy to read and directly related to the topic at hand.

Mobile Internet Technology

Refers to the technologies and services that enable access to the internet on mobile devices, such as smartphones and tablets, through wireless networks.

Telework

The practice of working from a location outside the traditional office environment, often from home or a remote site, utilizing internet and telecommunications technology.