When Building Quality into Services, Managers Should

question 125

Multiple Choice

When building quality into services, managers should:

• A) Not worry about training because people will learn by experience.
• B) Spend all of their time watching employees to make sure that they do things right every time.
• C) Require employees to check with managers before attempting to correct any problem.
• D) Empower employees by giving them the authority to satisfy customers' needs without always checking with a supervisor.
• E) None of the above.

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Definitions:

Transfer Price

The price at which goods and services are transferred between departments or subsidiaries of the same company, often used for accounting and tax purposes.

Market Price Approach

A valuation method that estimates the price of an asset based on the current market prices of similar assets.

Decentralization

The distribution of decision-making authority to lower levels in an organization, allowing for more localized and faster decision processes.

Separate Office Staff

A designated group of employees who work in a distinct physical or administrative division within an organization.