Two Keys to Improving How People Implement Quality Service Are

question 129

Multiple Choice

Two keys to improving how people implement quality service are:

• A) training and empowerment.
• B) JIT delivery and supply chain management.
• C) appraisals and rewards.
• D) monitoring and control.
• E) positive and negative reinforcement.

Calculate activity rates and allocate costs accurately under ABC.

Recognize the limitations and challenges of implementing ABC.

Understand the different types of activities (unit, batch, product, facility) within ABC.

Acknowledge the applicability and flexibility of ABC in both manufacturing and service industries.

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Definitions:

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