Building Quality into Services

question 147

Multiple Choice

Building quality into services:

• A) can be easily accomplished by spending more.
• B) can be accomplished without top-level support because it is such a simple idea.
• C) is not necessary unless the service is guaranteed.
• D) can be easily accomplished with surprise quality inspections.
• E) can be improved by giving employees the authority to correct a problem on their own.

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Definitions:

Myelination

The process of forming a myelin sheath around the nerves, which increases the speed at which impulses propagate along the myelinated fibers.

Hemispheres

Refers to the two halves of the brain or the globe, each of which serves distinct yet interrelated functions in processing information or controlling different functions.

Brain Specialization

The process by which certain areas of the brain take over specific functions or tasks, leading to the efficient processing of information.

Right Hemisphere

The right half of the brain, responsible for spatial abilities, visual imagery, and the processing of music and other nonverbal content.