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Customer Service Guarantees Are Becoming Less Common Because Service Companies

question 96

True/False

Customer service guarantees are becoming less common because service companies can't live up to their promises.


Definitions:

Assertiveness

The quality of being self-assured and confident without being aggressive.

Cooperativeness

Cooperativeness is a disposition or willingness to work together with others towards common goals or interests, often characterized by mutual support and teamwork.

Communication Problems

Instances or situations where the transmission or exchange of information is hindered, leading to misunderstandings or failures in conveying messages effectively.

Multicultural Workforce

A diverse employment population that incorporates individuals from various cultural, ethnic, and racial backgrounds.

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