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BEHAVIORAL (rather than DEMOGRAPHIC) segmenting dimensions include:
Empathy
The ability to understand and share the feelings of another, crucial for establishing meaningful connections and relationships.
Service Quality
Evaluating the degree to which a provided service meets the expectations of a customer.
Service Quality
The degree to which a service meets customers' expectations, often a crucial factor in customer satisfaction and loyalty.
Service Perceptions
The customer's view and evaluation of the quality and effectiveness of a service provided.
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